🛡️ Advance your training career with our Level 3 Award in Delivering Conflict Management Training. 🤝 Gain expertise to manage and diffuse conflicts professionally while empowering others. Join us to become a certified conflict management instructor!
1-2 days depending on prior knowledge of conflict management.
Level 3 Award in the Delivery of Conflict Management Training
Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
LO1 Know how communication can be used to solve problems and reduce the likelihood of conflict
LO2 Know the factors that influence human responses in conflict situations
LO3 Know how to assess and reduce risks in conflict situations
LO4 Know how to communicate effectively and de-escalate conflict in emotive situations
LO5 Know good practice to follow after conflict situations
Delivering Scenario based Conflict Management Training
LO1 Understand the principles of scenario-based conflict management training
LO2 Be able to plan and design scenario-based conflict management training
LO3 Be able to deliver scenario-based conflict management training
LO4 Know how to evaluate own performance
The course is assessed via an exam and a 30-minute teaching session.