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Ready to enrol onto the Level 3 Award in Delivering Conflict Management Training

Blended learning - just one day in the classroom

🛡️ Advance your training career with our Level 3 Award in Delivering Conflict Management Training. 🤝 Gain expertise to manage and diffuse conflicts professionally while empowering others. Join us to become a certified conflict management instructor!

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Level 3 Award in Delivering Conflict Management Training

Course Overview
Course Details
Dates & Prices
Why Choose CTA
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Level 3 Award for Deliverers in Conflict Management Training
Practical Assessments
Multiple Choice Exams
Study Hours
1 or 2 days
Learning Methods
Classroom with blended learning only

From £349

Discounts may apply, please contact us
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Course Overview

Our Level 3 Award in Delivering Conflict Management Training is designed for individuals who aspire to deliver comprehensive conflict management instruction. You'll master practical techniques for de-escalating disputes and empowering others with the skills to handle high-stress scenarios. This course combines theoretical understanding with immersive practice to help you become an effective conflict management instructor, ready to deliver training in corporate, educational, or public service environments.

Why Choose Our Course?

Comprehensive Curriculum: 📖 Dive deep into the psychology of conflict, negotiation strategies, and legal implications, providing you with a well-rounded knowledge base.

Mandatory: To become an SIA Trainer you must hold the Level 3 Award in delivering Conflict Management Training

Hands-On Training: 🛠️ Practical exercises and role-play scenarios provide real-world skills and techniques to manage and resolve conflicts professionally.

Expert Instruction: 🎯 Learn from industry veterans with years of experience in training and conflict resolution, ensuring quality mentorship.

Recognised Qualification: 🏆 Earn a nationally recognised qualification that adds credibility and value to your career.

Networking Opportunities: 🌐 Connect with like-minded professionals, building relationships that can lead to collaborative opportunities and career growth.

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🚀 Take Charge of Your Career Growth! Don't wait to unlock your potential as a certified conflict management instructor.

Ready to take the first step? Click the link below to enrol today and unlock your potential in the security industry. 🚀🔒

Course Duration

1-2 days depending on prior knowledge of conflict management.

Course Qualification

Level 3 Award in the Delivery of Conflict Management Training

Course Modules

  1. Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
  2. Delivering Scenario-Based Conflict Management Training

What the course covers

Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
LO1 Know how communication can be used to solve problems and reduce the likelihood of conflict
LO2 Know the factors that influence human responses in conflict situations
LO3 Know how to assess and reduce risks in conflict situations
LO4 Know how to communicate effectively and de-escalate conflict in emotive situations
LO5 Know good practice to follow after conflict situations

Delivering Scenario based Conflict Management Training
LO1 Understand the principles of scenario-based conflict management training
LO2 Be able to plan and design scenario-based conflict management training
LO3 Be able to deliver scenario-based conflict management training
LO4 Know how to evaluate own performance

How the course is assessed

The course is assessed via an exam and a 30-minute teaching session.

Why Choose Continental Training Academy?
Accredited Courses
We are a national training organisation approved by the SIA and Ofqual.
Realistic Training
Our training is realistic reflecting incidents that you will encounter in the workplace preparing you for work.
CV & Job Searching Support
We can also help you to secure your dream job with CV and job searching support. We will interview you with our security partners.
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Still have more questions about this course?
Call 0800 567 7333 or leave a message and our team will be happy to help.
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